Outsourcing Management

Platinum Service Details

For a fixed monthly fee you get:

KPI's and performance criteria set up, amended and maintained
A managed implementation of the outsourced solution
A single point of contact for customers (where applicable)
A single point of contact for staff (where applicable)
Someone to manage or attend monthly meetings / performance reviews with supplier
Adjustments to operational schedules to reflect business needs
Continual monitoring of operational performance against KPI's
Continual tracking of financial performance to budget
Preparation and presentation of any monthly reports
Identification of any new or additional outsource opportunities
Status reports presented to management when required